Frequently Asked Questions
Everything you need to know about your Komorebi Stationery experience.
What is the typical shipping time for my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and local customs processing.
Can I return a planner or journal if I have already written in it?
To be eligible for a return, items must be in their original, unused condition. We cannot accept returns for journals, planners, or notebooks that have been written in or have damaged spines.
Are your paper products fountain pen friendly?
Yes, we prioritize high-quality, high-gsm paper in our collections. Most of our journals are tested with fountain pens to ensure minimal ghosting and zero bleed-through.
How can I track my package after it ships?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer bulk discounts for corporate gifting?
We do offer volume discounts for orders of 20 units or more. Please contact our support team at [email protected] for a custom quote and lead time estimates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.